Core Responsibilities

• Transactional and analytical skills
• Root cause analysis and investigation
• Collaboration and communication with internal and external stakeholders
• Relationship building
• Project management and leading process improvements  
• Problem resolution 
• Represent supply chain at variety of divisional meetings and collaborate with all sectors of the supply chain internally and externally 
• Negotiation skills

Day-to-day activities

• Research numerous types of retailer deductions including, but not limited to, distribution, advertising, and returned product disputes. Determine root cause and appropriate actions for resolution
• Assist in the preparation of monthly reports for Management, maintaining the A/R system by offsetting approved charge-backs and preparing adjustments for valid deductions
• Prepare professional quality emails and spreadsheets for communicating with key customers and Sales the status of open deductions, including requests for repayment of invalid deductions

Working relationships and contacts

• Divisional sales and finance
• I&C and cash application
• Credit
• Customer Service
• Returns
• Customers and Retailers
• Distribution Center and Returns
• Transportation

Education, Experience and Skills

• BA/BS
• Minimum 1-3 years’ experience in Supply Chain preferably with credit/financial experience
• Proficient skills in Excel, Word and Outlook
• Excellent analytical skills
• Excellent communication, interpersonal and organizational skills
• Ability to handle multiple projects simultaneously with strong attention to detail
• Enthusiasm to work in a fast paced, team oriented environment
• Flexibility to work occasional extended hours as required
• Ability to present data collected and analyzed to management and 
• Dependable and reliable self-starter 
• Ability to handle multiple projects simultaneously with strong attention to detail 
• Detail oriented 
• Ability to seek effective and efficient ways to achieve results 
• Ability to build and maintain positive relationships with internal and external customers 
• Ability to influence internal and external stakeholders (guideline)
• Understanding when issues need to be escalated and provide summarized information to suggest/enable decisions 

Specific Designations, Certifications or Licenses

• SAP experience is desired but not required
• LSS experience/certification is desired but not required
• Business Process Improvement experience is desired but not required

Competencies

Analytical

• ability to analyse large data sets and conduct root cause investigations
• functional (transactional) knowledge
• calculated decision making abilities

Acts with human sensitivity

• demonstrates respects
• enriches team dynamics

Interacts effectively

• listen and communicates well
• ability to influence internal and external stakeholders

Displays sensitivity to the L’Oreal Métier and demonstrates excellence

• focuses on completing work accurately and with high quality
• sets high standards of performance for self and others

Achieves results

• pursues objectives with drive
• stays proactive
• acts with integrity

Manages complexity and demonstrates entrepreneurship

• reasons from multiple perspectives
• makes decisions independently
• takes initiative
• multi-tasking

Innovation

• questions the status quo
• thinks outside of the box
• ability to implement solutions independently