You will:

We are looking for a Customer Care Executive to join LID division to ensure the order-to-cash cycle and develop the Supply Chain relationships with our clients in order to better meet their expectations (service, deadlines, stock in trade, projects etc.) while contributing to the economic performance of the Business Units.

• Ensure the order-to-cash cycle and develop the Supply Chain relationships with our clients in order to better meet their expectations (service, deadlines, stock in trade, projects etc.) while contributing to the economic performance of the Business Units.
• Identify our customers’ needs or customers segments and define the related strategy.
• Implement the organisation, processes and resources needed for the Customer Care policy.
• Set out and follow the performance objectives through the dashboards (customer’s service, cost to serve).
• Ensure the smooth execution of the order-to-cash cycle in full conformity with the Supply Chain Management Standards of the Group (cut off, tariff, sales terms and conditions)
• Ensure the execution of the credit policy defined with the Financial and Controlling Director
• Develop the collaboration with our clients (data exchanges, shared KPIs, flows optimization, cost follow-up, OSA, stock in trade, B to B portal etc.)
• Ensure the sharing and reliability of information related to the clients within the organization (Demand Planning, physical distribution, sales, controlling)
• For the "field" expert ("Local Business Owner"): Contribute to the improvement of the processes and information systems related to his/her activity and be the referent of his/her job in his/her country. Animate and train the Supply Chain community to the best practices and tools related to his/her area of expertise.

You are:

Consumer Oriented

• Fosters a demand-driven Supply Chain with service as a priority
• Brings added value to the customer and the consumer

Controls risks and operates responsibly

• Masters our Quality, EHS, Finance & Supply Chain standards
• Integrates external regulations linked to his activity

“Make It Happen" With Operational Excellence and Agility

• Optimises information, physical & financial flows along the whole Supply Chain
• Uses business data for continuous improvement
• Improves flexibility, reactivity and reliability
• Masters costs along the Supply Chain 

Nurtures the Pioneering Spirit

• Anticipates business activity and acts proactively
• Deepens the position of the Supply Chain within the business

Elevates Customer Experience & Service Attitude

• Fosters empathy
• Knows customer profiles & transmits customer centricity
• Continuously elevates services standards and POS execution according to brand specificities