L’Oréal welcomes people from diverse background and people with disability.

Hey !

Here is what we are looking for…

❤ We love people that are curious, collaborative, eager to have an impact and who value innovation, autonomy, and team spirit.

💡 In this specific position, it will be important for you to have:

• ITIL
• Power BI
• Azure
• Innovation Spirit
• Strategist
• Intrapreneurship 
• People Developper
• Integrator 

In this role, this could be your next day-to-day:

- Delivers one or more services from the "service catalog" or by special request and manages the service delivered to the customer throughout its life cycle.

- Works in an Excellence-IT delivery approach to serve the business

- Guarantees the quality of service of the Public Cloud Line for all CSP's: Leads the MSP/CSP Expert operations partners, ensuring that customer commitments are met.

- Oversees new technology and infrastructure requests and verifies that the functional needs covered by the proposed solutions are not already covered within the framework of the system's overall consistency.

- Optimizes the development and performance of systems and technological resources through the various partners in a proactive approach aimed at ensuring the stability of applications and infrastructures and avoiding any potential service interruption.

- Ensures the deployment and monitoring by the various partners of the best practices defined by the security teams on the infrastructures.

- Defines and manages the support services and supervises their operation in compliance with the defined standards

- Defines and evolves KPIs (Key Performance Indicators), metrics and SLAs (Service Level Agreements) and evaluates the results.

- Communicates and reports on managed services through Dashboards presented via the appropriate committees (Weekly, Monthly). 

- Coordinates the various experts required to manage P1, P2 incidents

- Manages the hierarchy of intervention procedures, crises and exceptional situations and defines emergency action plans

- Identify new requirements and update Service Requests to make them available to the customer.

- Develops and maintains an effective relationship and dialogue with internal users and/or suppliers

- Reviews documents and templates describing products, services and components to achieve the required level of compliance in the corresponding documentation; verifies their validity and currency and ensures that functions and features are appropriately documented.

- Ensures consistency in the support services provided to users through the standardization of delivery processes.

Now, do you imagine being part of an amazing tech transformation?

L’Oréal wants to become the #1 BeautyTech company, meaning inventing the beauty of the future while becoming the company of the future where Tech has become strategic.

BeautyTech environment at L’Oréal means:

Have a look on our LinkedIn page to get some more information about the Group!

What is it like to join one of our Tech Team?

Looking for an inspiring role? Try to look at this one ⬇

Hey, you! We’re looking for talents… Do you have some of them?

If you recognize yourself within the short description below, we can’t wait to meet you!

Imagine yourself having a great impact! It could be if…